FREQUENTLY ASKED QUESTIONS


It’s on the inside front cover of the Policy Wording and it is +44 (0) 203 362 2453 Your travel company may ask for this information. Saving the number to your mobile is a good idea – just in case.

You, or someone on your behalf, must contact us if you are admitted to hospital and/or before you incur more than £500 of medical fees.

If you are in SPAIN, CYPRUS, GREECE, MALTA, TURKEY, EGYPT, PORTUGAL or BULGARIA and need out-patient treatment for a minor injury or illness ask the doctor/clinic to contact ChargeCare International.

You will be asked to fill in a simple form and you must pay the doctor/clinic the policy excess. ChargeCare International will settle the balance of your medical expenses directly with the clinic.

In other countries, if your medical treatment costs are less than £500, you must pay the medical facility and keep all receipts to claim upon your return within 30 days of the event.

Your claim for these expenses and all other claims should be sent to: Post: Reactive Claims Attwood House, Mansfield Business Park Four Marks Hampshire GU34 5PZ Telephone: +44 (0) 1420 383010 Email:info@reactiveclaims.com

This is because we know a lot can happen between you booking your cruise, buying your insurance and the point at which you pay the final balance for your cruise. For everyone’s sake we need to make sure everything we have documented is up to date and right! It is especially important that any health conditions and pre-existing medical conditions are fully covered. So this is an important requirement for everyone. You can call us on 0800 848 8448 – it’s free to call us.

Subject to us undertaking a medical screening for your immediate family member, we can usually include their health as part of your cancellation and curtailment cover.

Yes, but only if we have undertaken a medical screening for your travelling companion and subject to this, have covered them as part of your cancellation and curtailment cover.